7 Lessons Learned Using Chatbots in Humanitarian Programs

7 Lessons Learned Using Chatbots in Humanitarian Programs

A chatbot can be defined as “a computer program designed to simulate conversation with human users, especially over the Internet”. Chatbots are trained to respond to voice, image-based and/or text input with varying degrees of sophistication. Simple bots are restrained by pre-determined scripts, such as a list of frequently asked questions (FAQs). These bots can neither hold advanced conversations nor deviate from their scripts. More advanced bots use Natural Language Processing (NLP) and Machine Learning (ML) to mimic human […]

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